Michael Shillingford is a Senior Community Strategist with a track record of driving measurable business impact through community. At SS&C Blue Prism, he leads the strategy behind their award-winning online community—delivering multi-million dollar support cost deflection, elevating customer health scores, and running a thriving global superuser program. Michael also built a company-wide Community Centre of Excellence and champions cross-functional engagement across Marketing, Product, Support, and beyond. With deep experience in lifecycle management and engagement design, Michael knows how to turn community into a powerful growth engine.