As a Strategic Customer Success Manager at Gainsight CC, Julian partners with leading brands such as DocuSign, LinkedIn, and Intercom to create compelling community experiences that keep users engaged.

A seasoned community strategist with over 15 years of experience, Julian began his career as a Community Manager, growing a B2C service community before moving to the vendor side in 2017. Since then, he has collaborated with more than 100 organizations worldwide to drive community strategy, growth, and engagement.

Julian is passionate about crafting unique user experiences and turning every interaction into a scalable, one-to-many opportunity. He constantly looks for ways to bring these elements together to maximize impact.