Nicole Saunders is a CX Executive, Podcast Host, and Community Strategist with over 15 years of experience leading customer engagement at high-growth B2B companies. She is the Founder of CXN Consulting, Co-host of the CX Nexus podcast, and currently serves as Senior Director of CX Strategy at Higher Logic. Previously, she led Community and Customer Marketing at Zendesk and Coupa Software. A passionate connector and mentor, Nicole brings a people-first lens to every Customer Experience she helps shape.